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Digital Advocacy Skills: Using chat and text to reach IPV survivors across the lifespan

September 13 @ 4:00 pm - 5:00 pm

The Safety Net Project at the National Network to End Domestic Violence is excited to announce a webinar highlighting recent research findings on successful approaches to chat and text hotline services.

The COVID-19 pandemic and rapidly shifting changes in communication preferences have expanded the ways staff working with IPV survivors work with clients to address their needs. Chat and text are increasingly used to provide services, but there is little guidance for staff and programs on how to implement trauma-informed and survivor centered services in digital communications. This presentation will share the results of a formative evaluation of a regional chat/text hotline, SAFEline in Austin, Texas. Presenters will share:

  • core advocacy skills modified for use in chat/text modalities
  • guidance for implementation
  • information about working with adolescents and adults
  • practical tips for supporting staff

Accessibility: The webinar will include automatic closed captioning in English. Materials are in 14pt font in English. Please use the registration form to request other accommodations. We cannot guarantee ASL or spoken language interpretation or translation if a request is made less than two weeks before the webinar.

This webinar is supported by Grant No. 2019-V3-GX-K017 awarded by the Office for Victims of Crime, U.S. Department of Justice. The opinions, findings, conclusions, and recommendations expressed in this webinar are those of the authors and do not necessarily reflect the views of the Department of Justice, Office for Victims of Crime.

If you know you can’t make the webinar, no need to register! Help us save space for this in-demand topic by filling out this form and we’ll send the recording and other follow-up resources about a week after the webinar.


September 13
4:00 pm - 5:00 pm
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